Legal
Refund Policy
Last updated: June 2026
Please read this policy carefully before purchasing any programme or product from Grit and Graceful Coaching Company.
Digital Products
All digital products are non-refundable once delivered or accessed. Because digital content is delivered instantly and cannot be returned, all sales are final. If you have questions about a product before purchasing, please contact us at Hello@ladycyd.online.
Group Coaching Programmes
If you request a cancellation in writing before a group programme begins, a refund may be considered at Grit and Graceful's discretion, less any processing fees. Once a programme has commenced, no refunds will be issued.
The Clarity & Restoration 1:1 Mentorship
Due to the personalised nature of 1:1 mentorship, refunds are not offered once the engagement has commenced. The Clarity Call process exists to ensure both parties are fully aligned before any financial commitment is made. If you have concerns, please raise them during that conversation.
Exceptional Circumstances
If you are unable to continue due to a documented medical emergency or extraordinary circumstance, please contact us at Hello@ladycyd.online. We will review such situations with care and on a case-by-case basis.
Payment Plans
Missed or incomplete payments do not entitle you to a refund of amounts already paid. Access to sessions or materials may be paused until outstanding payments are settled.
Cancellations by Grit and Graceful
In the rare event that Grit and Graceful Coaching Company must cancel a programme it is unable to deliver, affected clients will receive a full refund of amounts paid for the undelivered service, or the option to transfer to a future equivalent programme.
How to Request a Refund
All refund requests must be submitted in writing to Hello@ladycyd.online. Please include your name, the programme or product purchased, the date of purchase, and your reason for requesting a refund. We aim to respond within 5 business days.